Cisco Spark

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Troubleshooting and Support

Test the Cisco Spark Connection with the Health Checker

Whether you're experiencing an issue with the app or are curious about the service status, use the Health Checker to confirm that the Cisco Spark service and connections are okay. The test results show the stat...

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Video and Audio are Choppy in the Cisco Spark App

If your video or audio are choppy during calls and meetings in the Cisco Spark app, you can check a few things to help you troubleshoot and resolve the problems. First, check to see if Cisco Spark is up and ru...

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Wi-Fi Connection Problems with Cisco Spark App

If you're having problems connecting to Cisco Spark when you're connected using Wi-Fi, you can check a few things to help you troubleshoot and resolve the problem. First, check to see if Cisco Spark is up and ...

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Firewall and Network Requirements for the Cisco Spark App

Firewalls can sometimes interfere with the Cisco Spark app connections. If you're using the app on a Wi-Fi network behind a corporate firewall, the firewall may be interfering. As a user, there are a few troub...

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Help Us Improve the Cisco Spark App

Sending Feedback Windows Mac iPhone and iPad Android Web Sending Feedback Let us know what you think. If you like something about the Cisco Spark app, we'd love to hear it. We also welco...

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Who Do I Contact to Update the Help Articles?

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Update the Cisco Spark App to the Latest Release

Check for Updates Keep your Cisco Spark app up to date after installing it. We’re always updating the app, adding new features, and improving existing ones. Windows and Mac iPhone and iPad Android We...

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Whiteboards Not Displaying Properly in Cisco Spark for Windows

We’ve learned that some people using Cisco Spark for Windows are having problems viewing their whiteboard content in the app. Rather than seeing the whiteboard content, you might see blank space instead. You’ll...

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Reset Forgotten Password in the Cisco Spark App

If you forgot your password, you can request a new temporary password be emailed to you without needing to sign into the Cisco Spark app. 1 Go to https://web.ciscospark.com, then enter your email ...

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Definitions of Impacted Services Terms for Cisco Spark Health Checker

When you run the Cisco Spark Health Checker, any problems with the app are listed under Impacted Services. Here we've outlined in a bit more detail what those services are, and what they mean for you if they're...

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