Cisco Spark

Troubleshooting and Support

Test the Cisco Spark Connection with the Health Checker

Whether you're experiencing an issue with the app or are curious about the service status, use the Health Checker to confirm that the Cisco Spark service and connections are okay. Internet—Health Checker co...

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Video and Audio are Choppy in the Cisco Spark App

Problem Your video and audio are choppy during calls and meetings in the Cisco Spark app. Possible Cause Not enough network bandwidth is available at the time. Other devices may be occupying the bandwid...

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WiFi Connection Problems with Cisco Spark App

Problem Cisco Spark does not work when you're connected to WiFi. Possible Causes There may be a Cisco Spark service issue or partial outage. A firewall on your home network or the corporate network ma...

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Firewall and Network Requirements for the Cisco Spark App

Firewalls can sometimes interfere with the Cisco Spark app connections. If you're using the app on a Wi-Fi network behind a corporate firewall, the firewall may be interfering. As a user, there are a few troub...

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Help Us Improve the Cisco Spark App

Windows Mac iPhone and iPad Android Web Sending Feedback Let us know what you think. If you like something about the Cisco Spark app, we'd love to hear it. We also welcome your problem reports, qu...

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Who Do I Contact to Update the Help Articles?

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Update the Cisco Spark App to the Latest Release

Check for Updates Keep your Cisco Spark app up to date after installing it. We’re always updating the app, adding new features, and improving existing ones. Windows and Mac iPhone and iPad Android We...

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Whiteboards Not Displaying Properly in Cisco Spark for Windows

We’ve learned that some people using Cisco Spark for Windows are having problems viewing their whiteboard content in the app. Rather than seeing the whiteboard content, you might see blank space instead. You’ll...

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