Cisco Spark

Cisco Spark for Windows is not Pairing with Cisco Spark Board

If you can't pair your Cisco Spark Windows app with Cisco Spark Board, you can check to make sure everything is set up right:
  1. Make sure proximity pairing is turned on in your app. To access your audio settings, see Stop Automatically Connecting to a Cisco Spark Room Device.
  2. Make sure your microphone is turned on. This allows your device to detect and record the ultrasound which Cisco Spark Board uses to pair with other devices.
  3. For Windows 7, install new audio drivers. For more information, see How Do I Troubleshoot Audio Driver Failures for Cisco Spark Proximity in Windows?.
    Or for Windows 10, disable your audio enhancements. This ensures that there is no interference with the ultrasound that Cisco Spark Board uses to pair with other devices. See Disable Audio Enhancements.

Disable Audio Enhancements

Ensure that there is no interference with the ultrasound that Cisco Spark Board uses to pair with other devices.
  1. In your Windows taskbar search, type Sound.
  2. Choose Sound Control Panel.
  3. In the Sound dialog box, under the Recording tab, right-click on the default device and choose Properties.
  4. Choose Don't use this device (disable) from the Device usage drop-down list.
  5. Go to the Advanced tab, uncheck Enable audio enhancements, and click Apply.
  6. Restart Cisco Spark.

Did you find this article helpful?