Test the Cisco Spark Connection with the Health Checker
- Internet—Health Checker confirms with your operating system that your device has an internet connection.
- Server Connection—Health Checker confirms that the Cisco Spark app can connect to the Cisco Collaboration Cloud service components. If any of the components cannot be reached, the color of the section turns orange and the affected components are listed. For Windows, if a service connection fails because of a rejected certificate, a red stop sign with a link for more information appears and the affected components are listed.
- Cloud—Health Checker collects the status of the Cisco Collaboration Cloud from status.ciscospark.com. If there is an outage, the color of the section turns orange or red, depending on the severity of the outage. Information about the outage is listed. Any planned maintenance activities are also listed.
Before You Begin
- Run this test before you submit a ticket.
- If you don't see the health checker on your platform, see the latest status of the Cisco Spark service and subscribe to updates at status.ciscospark.com.
Windows and Mac
- Choose one:
- On Windows, click your profile picture, and then select Health Checker.
- On Mac, select Help > Health Checker.
- (Optional)To manually retest the service connections, Click Test or Refresh.
If the checks don't return any issues but you're experiencing problems in the app, open a case through the app.
iPhone and iPadTap Me > Support > Service Health Check.
The test results show the status of the cloud, not your connection to the cloud.
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