Cisco Spark

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Test the Cisco Spark Connection with the Health Checker

Whether you're experiencing an issue with the app or are curious about the service status, use the Health Checker to confirm that the Cisco Spark service and connections are okay. The test results show the status of the cloud, not your connection to the cloud.
  • Internet—Health Checker confirms with your operating system that your device has an internet connection.
  • Server Connection—Health Checker confirms that the Cisco Spark app can connect to the Cisco Collaboration Cloud service components. If any of the components can't be reached, the color of the section turns orange and the affected components are listed. For Windows, if a service connection fails because of a rejected certificate, a red stop sign with a link for more information appears and the affected components are listed.
  • Cloud—Health Checker collects the status of the Cisco Collaboration Cloud from status.ciscospark.com. If there's an outage, the color of the section turns orange or red, depending on the severity of the outage. Information about the outage is listed, and any planned maintenance activities are also listed.

Windows

Click your profile picture, and then select Health Checker  

If the checks don't return any issues but you're experiencing problems, open a case through the app.

  

Mac

Go to Help > Health Checker  

If the checks don't return any issues but you're experiencing problems, open a case through the app.

  

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