Cisco Spark for Android - Known Issues
We’re no longer supporting versions of the Cisco Spark app that are older than 2.0.3931.
Android OS 7
- Samsung devices running Android OS 7 may crash on startup.
Restarting the device fixes it. The Android team is working on a solution.
If you have a version of the Cisco Spark app that is older than 2.0.3931, you must upgrade to a more recent version. We’re no longer supporting versions of the Cisco Spark app that are older than 2.0.3931.
You may be logged out and unable to log back into the app if your version of Cisco Spark for Android is older than 2.0.3931. Workaround: Update to the latest version of Cisco spark for Android.
If you can’t connect to the internet, your version of the Cisco Spark app may be outdated. Workaround: Update to the latest version of Cisco Spark for Android.
You won’t be able to update the Cisco Spark app if your version of Android is older than 4.4. Workaround: Upgrade to Android 4.4 or later.
- Some incoming calls display as "Unknown Caller."
- Other applications can't use the camera or microphone when you're on a Cisco Spark call.
- Single sign-on may fail even if you've entered the correct username and password. Workaround: If your password contains a special character, some Android phones insert a space in your password during single sign-on. Try typing your password in another app such as in an email draft, and then copy and paste it into the Cisco Spark single sign-on form.
- At this time, previews for Microsoft Excel spreadsheets do not work, but Cisco Spark will display Microsoft Word and Microsoft PowerPoint documents.
- While the proximity feature is on, voice to text doesn't work with Cisco Spark on Android. Workaround: Disable the proximity capability (Me > Advanced > Proximity Features).
- You might experience problems when zooming or panning on the whiteboard.
- Cisco Spark may close unexpectedly if you do several zoom and pan actions on the whiteboard.
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